Frequently Asked Questions

  • Brunch Candle Co. is a small, black-owned, women-operated business that's all about celebrating friendship , spreading joy, and community. As a one-person operation, I pour my heart and soul into every candle, creating unique scents inspired by my own best friends and the memories we've shared over brunch. Our candles are made with all-natural soy wax and hand-poured in small batches, ensuring the highest quality and attention to detail. Whether you're treating yourself or buying a gift for your own bestie, Brunch Candle Co. has the perfect scent to elevate any moment and create new memories.

  • At Brunch Candle Co., we believe that everyone should be able to enjoy the warmth and comfort of a beautiful candle. Our candles are inspired by the joyful moments and memories that come from gathering with friends over brunch, and are meant to evoke feelings of happiness, relaxation, and community. We believe that scent preferences are personal and unique to each individual. So we invite you to explore our range of candles and find the scent that speaks to you!

  • A wood wick is a type of wick that is made from a thin piece of wood, ours are made of eco friendly 100% natural wooden material. When lit, the wood wick creates a soft, crackling sound reminiscent of a cozy fireplace. It also burns slightly differently than a classic cotton wick, producing a wider, more even melt pool that releases fragrance more evenly throughout the room. Ours are non-toxic and bio-degradable.

    On the other hand, a classic wick is made from braided 100% natural cotton and produces a more traditional flame. It may also burn slightly faster than a wood wick and may require more frequent trimming to prevent soot and smoke.

    At Brunch Candle Co., we offer both wood wick and classic wick options for our candles, depending on your personal preference. Both types of wicks produce a clean, long-lasting burn, and our fragrances are carefully crafted to complement both types of wicks.

  • This is called "tunneling" and it can happen when a candle is not burned long enough for the wax to melt and pool evenly across the top. When a candle is burned for too short a time, the wax will only melt in a small circle around the wick, leaving the wax on the sides of the jar untouched.

    To prevent tunneling, it's important to allow your candle to burn for at least 2-3 hours each time to ensure that the wax melts and pools evenly across the top. If you have already experienced tunneling, you can try to fix it by burning the candle for a longer period of time until the wax has melted and pooled evenly across the top.

    We hope this information helps and please don't hesitate to contact us at brunchcandleco@gmail.com with any other questions or concerns about your candles.

  • If your candle wick is black and hard to light, it may be because the wick has become too short or the candle has been burning for too long. To fix this, try trimming the wick to about 1/4 inch before relighting the candle for classic wick, or 1/8 for wood wick. This will help the wick to burn more evenly and reduce the amount of smoke and soot.

    If your wick is still black and hard to light after trimming, it may be time to replace the candle. Over time, the wax and fragrance oils in the candle can break down and affect the performance of the wick. We recommend replacing your candle after it has burned down to about 1/4 inch of wax remaining.

    If you have any other questions or concerns about your candles, please feel free to contact us at brunchcandleco@gmail.com and we'll be happy to help.

  • Yes, we do! Brunch Candle Co. offers gift cards that can be purchased only on our website, brunchcandleco.com. Our gift cards come in increments of $25, $50, $75, or $100 and can be used to purchase any of our candles or products. They make the perfect gift for anyone who loves high-quality, all-natural candles that evoke a sense of warmth and community. Simply visit our website and select the amount you'd like to give, and the gift card will be delivered electronically to your recipient.

  • Once your order has been processed and shipped, you will receive an email with your tracking information. You can click on the tracking link in the email to view the status of your shipment. Please note that tracking information may take up to 24 hours to update after your order has been shipped.

    If you have any questions or concerns about the status of your order, please feel free to contact us at brunchcandleco@gmail.com with your order number and we will be happy to assist you.

  • At Brunch Candle Co., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return any unused, unopened items within 7 days of purchase for a full refund or exchange.

    To initiate a return, please contact us at brunchcandleco@gmail.com with your order number and reason for the return. We will provide you with a return authorization number and instructions on how to proceed.

    Please note that return shipping costs are the responsibility of the customer unless the item was damaged or incorrect due to our error.

    Once we receive your return, we will process it within 5-7 business days and issue a refund to the original payment method or exchange the item, as requested.

    Thank you for supporting Brunch Candle Co. and please don't hesitate to contact us with any questions or concerns about your order.

  • We're sorry to hear that your candle was damaged in transit! At Brunch Candle Co., we take great care to package our candles securely and minimize the risk of damage during shipping. However, accidents can still happen. If your candle arrived damaged, please reach out to us at brunchcandleco@gmail.com within 48 hours of receiving your shipment, and we'll be happy to send you a replacement candle free of charge.

    Please note that while we do everything we can to ensure that our candles arrive in perfect condition, candles can be sensitive to heat and changes in temperature during transit. We recommend that you take precautions to protect your candle from extreme temperatures, such as bringing your package inside as soon as possible on hot or cold days. If you have any concerns about the condition of your candle upon arrival, please don't hesitate to contact us. We want to ensure that you have the best possible experience with our products!

  • We do our best to process and ship orders as quickly as possible, which means that we may not be able to cancel or edit an order after it has been placed. However, if you need to make a change to your order, please contact us at brunchcandleco@gmail.com as soon as possible and we will do our best to accommodate your request.

    If your order has already been processed and shipped, we will not be able to cancel or edit it. In this case, you may need to return the items for a refund or exchange once you receive them. For more information on our return policy, please see our "Return policy" FAQ above.

    We appreciate your understanding and please don't hesitate to contact us with any questions or concerns about your order.